BSB30120 Certificate III in Business

Award Course
This training is delivered with Victorian and Commonwealth Government funding


This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.


This course will assist trainees to develop practical skills in general administration and office support roles, such as Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, Office Administration Assistant, Office Administrator, Word Processing Operator.


Students who have completed the Certificate III in Business could further their studies with enrolment into areas such as Certificate IV in Leadership and Management or Certificate IV in Accounting and Bookkeeping.

Course Delivery

This course is completed via a traineeship, where you are employed in a business and can learn a broad range of business skills in the workplace and via study. Training will be supported by workplace visits, emails, phone calls and Zoom video calls from your trainer or assessor. Intakes are ongoing throughout the year, and commencement occurs after the training contract is received by the Institute.

Entry Requirements

At the commencement of the traineeship the trainee and employer will be required to sign a training agreement which specifies the duration and type of training arrangements entered into and comply with Institute requirements. Each student will undertake a Pre-Training Review before enrolling to help confirm the proposed course is suitable. It will provide valuable information about an individual's existing skills and knowledge, language, literacy and numeracy skills and whether the course will help in achieving learning and/or employment goals.

Expected Time to Complete

1 Years

Units & Assessment
Core Units
Code Unit Name Hours Material
BSBCRT311 Apply critical thinking skills in a team environment 40 $35.00
BSBPEF201 Support personal wellbeing in the workplace 50 $35.00
BSBSUS211 Participate in sustainable work practices 20 $35.00
BSBTWK301 Use inclusive work practices 30 $35.00
BSBWHS311 Assist with maintaining workplace safety 40 $35.00
BSBXCM301 Engage in workplace communication 40 $35.00
Elective Units
Code Unit Name Hours Material
BSBOPS304 Deliver and monitor a service to customers 35 $35.00
BSBOPS305 Process customer complaints 30 $35.00
BSBPEF301 Organise personal work priorities 30 $35.00
BSBPEF302 Develop self-awareness 30 $35.00
BSBTEC301 Design and produce business documents 80 $35.00
BSBTEC302 Design and produce spreadsheets 35 $35.00
BSBWRT311 Write simple documents 30 $35.00
BSBXTW301 Work in a team 40 $35.00
FNSACC313 Perform financial calculations 30 $20.00
Your particular units of study will be determined from the core and elective units required for this qualification.

RPL is a formal assessment process that recognises relevant skills and knowledge you have already gained through previous training, work and life experiences. Contact the Institute today to discuss your options for RPL.

Indicative Fees

Government Subsidised $1,928
Concession $738
Traineeship $1,928
Traineeship Concession $738
RPL Government Subsidised $1,487
RPL Concession $297
RPL Self-funded $1,982
Self-Funded $2,187

Average total fees include designated materials and will vary according to your specific unit choices and other factors.

The student tuition fees as published are subject to change given individual circumstances at enrolment.

For information on refunds in relation to withdrawals, transfers and cancellations refer to the following policies and procedures.
Refund of Course Fees Policy
Student Withdrawal and Refund of Course Fees Procedure

Please visit our Fees and Charges page for more information.
Intake Campus Course Details
2023 Ongoing Enrolment Swan Hill Campus Part Time, Employer Based (Trainee), Full Year
2023 Ongoing Enrolment Swan Hill Campus Full Time, Employer Based (Trainee), Full Year
2023 Ongoing Enrolment Mildura Campus Full Time, Employer Based (Trainee), Full Year
2023 Ongoing Enrolment Mildura Campus Part Time, Employer Based (Trainee), Full Year, School Based Trainee