This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
Diploma of Hospitality, Advanced Diploma of Hospitality.
Traineeship or Classroom Based
Experience or Employment in Hospitality. Each student will undertake a Pre-Training Review before enrolling to help confirm the proposed course is suitable. It will provide valuable information about an individual's existing skills and knowledge, language, literacy and numeracy skills and whether the course will help in achieving learning and/or employment goals.
2 Years
| Code | Unit Name | Hours | Material |
| BSBDIV501 | Manage diversity in the workplace | 60 | $35.00 |
| SITHIND004 | Work effectively in hospitality service | 0 | $35.00 |
| SITXCCS007 | Enhance customer service experiences | 40 | $35.00 |
| SITXCOM005 | Manage conflict | 20 | $35.00 |
| SITXFIN003 | Manage finances within a budget | 30 | $60.00 |
| SITXHRM001 | Coach others in job skills | 20 | $35.00 |
| SITXHRM003 | Lead and manage people | 60 | $35.00 |
| SITXMGT001 | Monitor work operations | 20 | $35.00 |
| SITXWHS003 | Implement and monitor work health and safety practices | 30 | $35.00 |
| Code | Unit Name | Hours | Material |
| BSBWOR203 | Work effectively with others | 15 | $30.00 |
| SITEEVT005 | Plan in-house events or functions | 40 | $25.00 |
| SITHFAB001 | Clean and tidy bar areas | 15 | $35.00 |
| SITHFAB002 | Provide responsible service of alcohol | 10 | $25.00 |
| SITHFAB003 | Operate a bar | 35 | $35.00 |
| SITHFAB004 | Prepare and serve non-alcoholic beverages | 20 | $25.00 |
| SITHFAB005 | Prepare and serve espresso coffee | 30 | $40.00 |
| SITHFAB007 | Serve food and beverage | 80 | $25.00 |
| SITHFAB014 | Provide table service of food and beverage | 110 | $35.00 |
| SITHGAM001 | Provide responsible gambling services | 10 | $25.00 |
| SITHIND002 | Source and use information on the hospitality industry | 25 | $30.00 |
| SITXCCS006 | Provide service to customers | 25 | $25.00 |
| SITXCOM002 | Show social and cultural sensitivity | 20 | $25.00 |
| SITXFSA001 | Use hygienic practices for food safety | 15 | $35.00 |
| SITXWHS001 | Participate in safe work practices | 12 | $30.00 |
| 2020 | |
| Government Subsidised | $3,647 |
| Concession | $1,287 |
| RPL Government Subsidised | $1,369 |
| RPL Concession | $274 |
| RPL Self-funded | $2,054 |
| Self-Funded | $4,332 |
| Intake | Campus | Course Details |
| 2020 February | Mildura Campus | Full Time, Classroom Based, Semester 1, Tuesday, Wednesday 9.00AM - 4.30PM, Thursday 8.00AM - 3.30PM |
| 2020 July | Mildura Campus | Full Time, Classroom Based, Semester 2, Tuesday, Wednesday 9.00AM - 4.30PM, Thursday 8.00AM - 3.30PM |
