Certificate IV in Community Services
Course details
Overview
This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, casework or case management contexts.
This course will contain discussions, media and assessment material that covers sensitive topics that can evoke strong emotional responses in some individuals, including: (for example, but not limited to) sexual violence,, family violence, abuse, racism, mental health and trauma.
Please be aware that if you have any unresolved or unsupported trauma in your personal life this may be triggered by the content, please take the opportunity to speak to one of our teaching staff to discuss.
This course has simulations, roles plays and presentations, these are designed specifically to develop skills ready for the real work environment and are a compulsory part of the curriculum and our assessment requirements to meet compliance for your qualification.
Careers
Aboriginal Health Education Officer, Community support worker, Domestic Violence Worker, Women's Health Educator, Case Worker (Community Services),Outreach Officer, Aboriginal Intake and Referral Worker, Early Intervention Homelessness Worker, Peak organisation worker, Community Education Worker, Welfare Support Worker, Court Support Worker, Support Worker (Community Services),Information and Referral Worker, Personal Adviser, Health Education Officer, Community Legal Officers, Welfare Rights Worker, Tenant Advice and Advocacy Worker, Family Support Worker, Phone Advice Worker.
Pathways
Pathway into the Diploma of Community Services
Entry Requirements
Applicants are required to undertake a Pre-Training Review to help confirm the course is suitable. Applicants must have access to a computer and the internet. Applicants enrolling as an Apprentice/Trainee must have a registered training contract. Applicants must be at least 18 years old prior to course commencement.
Units & Assessment
Core Units
| Code | Unit Name | Hours | Material |
| CHCADV001 | Facilitate the interests and rights of clients | 100 | $35.00 |
| CHCCOM002 | Use communication to build relationships | 55 | $35.00 |
| CHCDFV001 | Recognise and respond appropriately to domestic and family violence | 50 | $35.00 |
| CHCDIV001 | Work with diverse people | 40 | $0.00 |
| CHCLEG001 | Work legally and ethically | 55 | $0.00 |
| CHCPRP001 | Develop and maintain networks and collaborative partnerships | 80 | $35.00 |
| HLTWHS002 | Follow safe work practices for direct client care | 25 | $0.00 |
Elective Units
| Code | Unit Name | Hours | Material |
| CHCADV002 | Provide advocacy and representation services | 80 | $35.00 |
| CHCAOD001 | Work in an alcohol and other drugs context | 80 | $0.00 |
| CHCCCS004 | Assess co-existing needs | 80 | $35.00 |
| CHCCCS006 | Facilitate individual service planning and delivery | 120 | $35.00 |
| CHCCCS009 | Facilitate responsible behaviour | 40 | $35.00 |
| CHCCCS019 | Recognise and respond to crisis situations | 45 | $35.00 |
| CHCCOM001 | Provide first point of contact | 35 | $35.00 |
| CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | 25 | $0.00 |
| CHCMGT005 | Facilitate workplace debriefing and support processes | 120 | $35.00 |
| CHCMHS001 | Work with people with mental health issues | 80 | $0.00 |
| HLTAID011 | Provide First Aid | 18 | $0.00 |
| HLTWHS006 | Manage personal stressors in the work environment | 25 | $0.00 |
Your particular units of study will be determined from the core and elective units required for this qualification.
RPL is a formal assessment process that recognises relevant skills and knowledge you have already gained through previous training, work and life experiences. Contact the Institute today to discuss your options for RPL.
RPL is a formal assessment process that recognises relevant skills and knowledge you have already gained through previous training, work and life experiences. Contact the Institute today to discuss your options for RPL.
Course Fees
| 2026 | |
| Government Subsidised | $7,167 |
| Concession | $289 |
| Traineeship | $3,590 |
| Traineeship Concession | $289 |
| Self-Funded | $7,350 |
Free TAFE for Priority Courses is a Victorian Government program that covers your tuition fees to study in selected courses at TAFE, if you're eligible. Eligibility criteria apply. Free TAFE on selected courses only. Other fees and charges may apply. See www.freetafe.vic.gov.au.
Average total fees include designated materials and will vary according to your specific unit choices and other factors.
The student tuition fees as published are subject to change given individual circumstances at enrolment.
For information on refunds in relation to withdrawals, transfers and cancellations refer to the following policies and procedures.
Refund of Course Fees Policy
Student Withdrawal and Refund of Course Fees Procedure
Please visit our Fees and Charges page for more information.
The student tuition fees as published are subject to change given individual circumstances at enrolment.
For information on refunds in relation to withdrawals, transfers and cancellations refer to the following policies and procedures.
Refund of Course Fees Policy
Student Withdrawal and Refund of Course Fees Procedure
Please visit our Fees and Charges page for more information.
Course Intakes
| Intake | Campus | Course Details |
| 2026 February | Mildura Campus | Part Time, Full Year, Trainee |
