Student Services

At SuniTAFE, our Student Support Services (SSS) department is dedicated to providing free and confidential assistance to both students and staff across all campuses. Our comprehensive range of services encompasses disability support, information dissemination, resource provision, counseling, student well-being initiatives, and referral services tailored to meet the unique needs of each individual.

Our committed support staff are readily available to address both personal and study-related concerns, intervening proactively to prevent potential difficulties from arising. You can find our Student Support Services staff conveniently stationed at both the Mildura and Swan Hill campuses, ensuring accessibility and assistance whenever needed.

Location and hours

For your convenience, our support services are strategically located at both the Mildura and Swan Hill campuses:

Mildura Campus: You can find the Counselling & Wellbeing Coordinator, Student Wellbeing Officer, and Disability Liaison Advisor conveniently situated across from Student Administration, on the ground floor adjacent to Student Residence.

Swan Hill Campus: The Student Counsellor and Disability Liaison Office are located in Office Number AG23 within the main education division, near the back door.

As for our operating hours, Student Support Services at both campuses generally operate from Monday to Thursday, 8:30 am to 5:00 pm, and Friday, 8:30 am to 4:00 pm. We're here to assist you during these hours, ensuring accessibility and support when you need it most.


Retention is a dedicated program designed to provide additional support to students in collaboration with their teachers. Our Retention Officers play a proactive role in promoting and facilitating access to Institute services aimed at enhancing the overall student experience. Importantly, they also ensure early intervention in cases where students may be considering course withdrawal. Click here to explore further. 

Not every crisis occurs between 9.00am and 5.00pm.

You have help available at your finger tips.  

SuniTAFE has the Telus Health Student Support App available for all students, providing mental health support 24/7.

Download the App from the App Store - click the link or scan the QR code above.
Connect for free, confidential mental health and well-being support. Call or chat anywhere anytime. 

What is Telus Health Student Support App?

24/7 real time support
Our student support service is available night and day via phone and live chat.

Your privacy is protected, Student Support is confidential within the limits of the law.

Experienced professionals
Professionally trained counsellors with experience dealing with the challenges faced by students.

No extra cost

Instant access at no additional charge for students enrolled in schools that have signed up for Student Support.


Here are the various support services available to you at SuniTAFE:

Assignment Proofreading: Mildura library staff are available to proofread student assignments upon request.

Computers & IT Assistance: Computers are accessible in the Library, and staff can provide basic IT assistance. For further support, you can reach out to the IT Service department.

Course Advice and Enrolment Help: Explore our courses on the website or contact Student Administration at any campus for guidance on enrolment.

Evening Security Assistance: Security guards are present at both the Mildura and Swan Hill campuses to assist students walking from classrooms to vehicles after evening and night classes. In Mildura, contact Marshall Security Service at 03 5022 7855; in Swan Hill, contact Swan Hill Security at 03 5032 3250. Please report any concerning activity at these campuses after business hours to these numbers.

International Student Support: International students can reach out to the International Students Unit or call 03 5022 3703 for assistance.

Koorie Support: Indigenous Australians from any background can request support from the Dulka Yuppata Indigenous Training Centre.

Lost Property: If you've lost an item, you can lodge and retrieve it through Student Administration staff at each campus.

Migrant Support: New migrant students can receive support for living and learning in the country from the Education Support unit.