• Infection Control

Free Infection Control Skills Sets

No matter what industry you're in, COVID-19 has changed the way we all do business. Return to work with the skills and knowledge to implement strategies and practices that will help you safeguard yourself, your colleagues and your customers from COVID-19.

Victorian TAFEs and Registered Training Organisations are offering free, short, accredited training to help customer-facing employees identify and manage the ongoing risk of Coronavirus (COVID-19) infections. Up to 20,000 Victorian workers can access the free training.

The course will support businesses to reopen safely and ensure their customers and workforce are protected, as Victoria emerges from the pandemic.

The course is not mandatory for businesses to reopen; however, employers are encouraged to release their staff for the training.

For employees in customer-facing roles

Online, study anytime

Free, no fees

Accredited Training 

Free Training

This free training combines online learning and workplace-based assessment and involves up to 25 contact hours.

This course is self-paced and can be completed within a 4 week time-frame.

After completing the training, customer-facing employees will be able to:

  • confidently follow standard and additional precautions for infection prevention and control
  • identify infection hazards and assess risks
  • follow procedures for managing risks associated with specific hazards.

Who is this training for?

This training is for customer-facing employees across the retail, hospitality, and transport and logistics sectors, including:

  • retail outlets
  • supermarkets
  • cafes and restaurant
  • pubs, clubs and hotels
  • food delivery
  • parcel delivery


​What the training covers

Participants will learn a range of skills, including:
  • Hand hygiene practices
  • Effective surface cleaning
  • Use of personal protective equipment
  • Disposal of contaminated waste
  • Hazard identification, control and reporting
  • Appropriate protocols and responses in the event of an incident
  • Knowledge regarding the basis of infection and transmission

The following accredited skills set courses are available:

You can only participate in one skill set, so make sure you choose the stream which is most relevant to you and your workplace.

Click the course of your choice above to apply.