This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
This course will assist trainees to develop practical skills in general administration and office support roles, such as Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, Office Administration Assistant, Office Administrator, Word Processing Operator.
Students who have completed the Certificate III in Business could further their studies with enrolment into areas such as Certificate IV in Leadership and Management or Certificate IV in Accounting and Bookkeeping.
Workplace - Training will be delivered in the workplace.
Applicants are required to undertake a Pre-Training Review to help confirm the course is suitable. Applicants enrolling as an Apprentice/Trainee must have a registered training contract.
1 Years
| Code | Unit Name | Hours | Material |
| BSBCRT311 | Apply critical thinking skills in a team environment | 40 | $35.00 |
| BSBPEF201 | Support personal wellbeing in the workplace | 50 | $35.00 |
| BSBSUS211 | Participate in sustainable work practices | 20 | $35.00 |
| BSBTWK301 | Use inclusive work practices | 30 | $35.00 |
| BSBWHS311 | Assist with maintaining workplace safety | 40 | $35.00 |
| BSBXCM301 | Engage in workplace communication | 40 | $35.00 |
| Code | Unit Name | Hours | Material |
| BSBOPS304 | Deliver and monitor a service to customers | 35 | $35.00 |
| BSBOPS305 | Process customer complaints | 30 | $35.00 |
| BSBPEF301 | Organise personal work priorities | 30 | $35.00 |
| BSBPEF302 | Develop self-awareness | 30 | $35.00 |
| BSBTEC301 | Design and produce business documents | 80 | $35.00 |
| BSBTEC302 | Design and produce spreadsheets | 35 | $35.00 |
| BSBWRT311 | Write simple documents | 30 | $35.00 |
| BSBXTW301 | Work in a team | 40 | $35.00 |
| FNSACC323 | Perform financial calculations | 30 | $0.00 |
| 2024 | 2025 | |
| Traineeship | $2,041 | $2,114 |
| Traineeship Concession | $427 | $427 |
| Self-Funded | $2,872 | $2,994 |
| Intake | Campus | Course Details |
| 2025 Ongoing Enrolment | Mildura Campus | Part Time, Full Year, Part Time Trainee |
| 2025 Ongoing Enrolment | Mildura Campus | Full Time, Part Time, Full Year, Trainee |
| 2025 Ongoing Enrolment | Mildura Campus | Part Time, Full Year, School Based Trainee |
