BSB30120 Certificate III in Business

Award Course
This training is delivered with Victorian and Commonwealth Government funding


This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.


This course will assist trainees to develop practical skills in general administration and office support roles, such as Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, Office Administration Assistant, Office Administrator, Word Processing Operator.


Students who have completed the Certificate III in Business could further their studies with enrolment into areas such as Certificate IV in Leadership and Management or Certificate IV in Accounting and Bookkeeping.

Course Delivery

Workplace - Training will be delivered in the workplace.

Entry Requirements

Applicants are required to undertake a Pre-Training Review to help confirm the course is suitable. Applicants enrolling as an Apprentice/Trainee must have a registered training contract.

Expected Time to Complete

1 Years

Units & Assessment
Core Units
Code Unit Name Hours Material
BSBCRT311 Apply critical thinking skills in a team environment 40 $35.00
BSBPEF201 Support personal wellbeing in the workplace 50 $35.00
BSBSUS211 Participate in sustainable work practices 20 $35.00
BSBTWK301 Use inclusive work practices 30 $35.00
BSBWHS311 Assist with maintaining workplace safety 40 $35.00
BSBXCM301 Engage in workplace communication 40 $35.00
Elective Units
Code Unit Name Hours Material
BSBOPS304 Deliver and monitor a service to customers 35 $35.00
BSBOPS305 Process customer complaints 30 $35.00
BSBPEF301 Organise personal work priorities 30 $35.00
BSBPEF302 Develop self-awareness 30 $35.00
BSBTEC301 Design and produce business documents 80 $35.00
BSBTEC302 Design and produce spreadsheets 35 $35.00
BSBWRT311 Write simple documents 30 $35.00
BSBXTW301 Work in a team 40 $35.00
FNSACC313 Perform financial calculations 30 $25.00
FNSACC323 Perform financial calculations 30 $0.00
Your particular units of study will be determined from the core and elective units required for this qualification.

RPL is a formal assessment process that recognises relevant skills and knowledge you have already gained through previous training, work and life experiences. Contact the Institute today to discuss your options for RPL.

Indicative Fees

Traineeship $2,051
Traineeship Concession $437
Self-Funded $2,882

Average total fees include designated materials and will vary according to your specific unit choices and other factors.

The student tuition fees as published are subject to change given individual circumstances at enrolment.

For information on refunds in relation to withdrawals, transfers and cancellations refer to the following policies and procedures.
Refund of Course Fees Policy
Student Withdrawal and Refund of Course Fees Procedure

Please visit our Fees and Charges page for more information.
Intake Campus Course Details
2024 Ongoing Enrolment Mildura Campus Part Time, Full Year, Part Time Trainee
2024 Ongoing Enrolment Mildura Campus Full Time, Full Year, Trainee
2024 Ongoing Enrolment Mildura Campus Part Time, Full Year, School Based Trainee