This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development. Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.
IT Technician, Help Desk Officer, Customer Service Representative (ICT), Client Support Officer (ICT), User Support Specialist
Certificate IV in Information Technology.
Classroom - Training will be delivered on site at SuniTAFE. Workplace - Training will be delivered in the workplace.
Applicants are required to undertake a Pre-Training Review to help confirm the course is suitable. Applicants enrolling as an Apprentice/Trainee must have a registered training contract.
6 Months
| Code | Unit Name | Hours | Material |
| BSBCRT301 | Develop and extend critical and creative thinking skills | 40 | $20.00 |
| BSBXCS303 | Securely manage personally identifiable information and workplace information | 40 | $35.00 |
| BSBXTW301 | Work in a team | 40 | $35.00 |
| ICTICT313 | Identify IP, ethics and privacy policies in ICT environments | 50 | $35.00 |
| ICTPRG302 | Apply introductory programming techniques | 40 | $35.00 |
| ICTSAS305 | Provide ICT advice to clients | 40 | $35.00 |
| Code | Unit Name | Hours | Material |
| ICTCLD301 | Evaluate characteristics of cloud computing solutions and services | 40 | $35.00 |
| ICTICT309 | Create ICT user documentation | 20 | $35.00 |
| ICTICT312 | Use advanced features of applications | 20 | $5.00 |
| ICTSAS310 | Install, configure and secure a small office or home office network | 50 | $35.00 |
| ICTSAS312 | Provide basic system administration | 20 | $35.00 |
| ICTWEB431 | Create and style simple markup language documents | 40 | $35.00 |
| 2024 | 2025 | |
| Government Subsidised | $3,027 | $3,160 |
| Concession | $375 | |
| Traineeship | $1,834 | $1,900 |
| Traineeship Concession | $375 | $375 |
| Self-Funded | $3,027 | $3,160 |
| Intake | Campus | Course Details |
| 2024 Ongoing Enrolment | Mildura Campus | Part Time, Full Year, Trainee |
| 2024 Ongoing Enrolment | Mildura Campus | Full Time, Full Year, Trainee |
| 2024 Ongoing Enrolment | Mildura Campus | Full Time, Classroom, Full Year |
| 2024 Ongoing Enrolment | Mildura Campus | Part Time, Classroom, Full Year, VET Delivery to Secondary Students |
