No matter what industry you're in, COVID-19 has changed the way we all do business. Return to work with the skills and knowledge to implement strategies and practices that will help you safeguard yourself, your colleagues and your customers from COVID-19.
Victorian TAFEs and Registered Training Organisations are offering free, short, accredited training to help customer-facing employees identify and manage the ongoing risk of Coronavirus (COVID-19) infections. Up to 20,000 Victorian workers can access the free training.
The course will support businesses to reopen safely and ensure their customers and workforce are protected, as Victoria emerges from the pandemic.
The course is not mandatory for businesses to reopen; however, employers are encouraged to release their staff for the training.
This free training combines online learning and workplace-based assessment and involves up to 25 contact hours.
This course is self-paced and can be completed within a 4 week time-frame.
After completing the training, customer-facing employees will be able to:
This training is for customer-facing employees across the retail, hospitality, and transport and logistics sectors, including: