The Reconnect program is driven largely by support and encouragement. Once eligibility has been confirmed, participants can expect to:

• Have their learning and non-learning needs and career goals assessed, and an agreed learning plan developed
• Receive support to commence and stay in vocational education and training at a provider that best suits thier needs
• Be able to access supervised workplace experience to increase their employability, and
• Receive ongoing support as they transition to employment or further training
• ​Receive some assistance towards fees for an agreed accredited course

Learners referred to Skills First Reconnect must:

• Be 17 to 19 years of age and not in engaged in education or training for six months of more, and not currently enrolled at school; or
• Be aged between 20 to 64 and unemployed for six months of more (working less than 8 hours per weeks) and not engaged in education or training for six months or more (studying less than 8 hours per week); or 
• Young people impacted by the Justice system, aged 17 - 24 years, who have been, or are currently on Youth Justice Orders
• A person without citizenship but holds a valid: Bridging Visa Class E (BVE); Safe Haven Enterprise Visa (SHEV); or Temporary Protection Visa (TPV). 

• Parents returning to work
• Indigenous Australians
• People with a disability
• People with low literacy and numeracy
• People involved in the Justice System
• Young mothers
• ​Highly marginalised groups such as drug and alcohol dependants or homeless